The Help Desk

The Help Desk is a service provided by experienced Scouting Volunteers for Scouting Volunteers, friends of Scouting and the public.

The purpose of the Help Desk is there to answer and to help find answers to questions about Scouting. Experienced Scouters are available to:

  • Answer questions
  • Accept registration forms and cheques from Scouters who are not attached to an Area group
  • Assist with camp bookings online
  • Provide keys for camp
  • Answer/redirect questions from the public regarding group locations

The Help Desk will be located in the Board Room (the new room beside the new Scout Shop). The Help Desk will be open starting September 7.

Contact the Help Desk:

  • visit in person
  • email
  • phone 905-528-5711
  • write 375 James St S, Hamilton, ON, L8P 3B9
  • fax 905-528-7919
  • Correspondence for the Help Desk may also be left with the Store staff during non-Help Desk hours.


As of January 12, 2018
THURSDAYS   1:00 to 7:00 pm         FRIDAYS    1:00 to 4:00 pm

To assist with Awards Banquet ticket purchases, Help Desk will open on SATURDAYS during February and March 3 from 10:00 am to 1:00 pm.

Information YOU NEED to know.

KEY RETURN            Camp keys can be returned to the Help Desk at any time.  Just drop them through the slot in the Help Desk door.


We could use 1 or 2 more volunteers to cover a shift or two each month.  To get more information call Doug French at 905-389-4313.


In order to help cover the cost of repair and replacing the available equipment, a fee is now charged for SNOWSHOES and CANOES.


There are aluminum or wooden snowshoes.  They can be booked for a single day at $2 a pair or for a weekend at $4.


Currently there are 2 trailers of 6 canoes each stored at Camp Nemo.   The trailers are locked with separate keys.  The paddles, PFDs and Safety kits are at Scout House.  The fee for each canoe with paddles, PFD and safety kit is $5 for a single day or $10 for the weekend.

There will soon be a third trailer with lightweight canoes to be used only for portage trips.  These canoes are more expensive so the higher rate is $10 per day or $20 for the weekend.

Trailer keys and insurance certificate will be available through the Help Desk.


When picking up the equipment, payment is to be made either in cash or by cheque.  Cheques are written to “SCOUTS CANADA”.  In the memo line write  “HW Equipment”.


Arrange with the Help Desk to reserve snowshoes or canoes well ahead of the date needed.